Customer Success & Account Management
Onboarding, retention and renewals for SaaS, fintech and service businesses.
We place former international cabin crew into remote roles with companies worldwide.
It sits in First Class and stands for the highest standard of service. The crew who look after that seat are some of the most composed, discreet and service-minded people you will ever hire.
1A Recruitment is a boutique, independent recruitment consultancy built around them.
We help crew find their next seat on the ground.
From our 2026 candidate survey.
Most of what makes someone great in a client-facing role is hard to test at interview. Cabin crew practise it on every flight.
Crew requalify every year in safety, first aid and emergency procedures. A difficult client or a missed deadline doesn’t rattle them.
Many have served First and Business Class guests and VIPs. Discretion and attention to detail are second nature.
They’ve worked with dozens of nationalities, often in several languages, across shifting time zones. And they join a brand-new crew on almost every flight.
Our crew come from a wide range of backgrounds, with a huge amount of talent from careers in law, teaching, sales, tech and more before they flew.
Fully remote, with companies worldwide.
Onboarding, retention and renewals for SaaS, fintech and service businesses.
Diary, travel and stakeholder management for founders and senior leaders.
Concierge, luxury travel, private aviation and high-net-worth client service.
Coordination, scheduling, onboarding and support in remote-first teams.
“I’ve sat in both seats. Every candidate you meet has been interviewed by someone who has done the job.”
Amy Byrne, Founder
I started my career in recruitment as a consultant in technology staffing, then spent three years flying as cabin crew. Since then I’ve made the move from the cabin back into a corporate career myself.
On every flight I worked alongside people who had already built careers before flying: lawyers, teachers, people from sales and tech. Flying gave them even more: calm under pressure, cultural fluency and a service instinct you can’t train in corporate roles.
Yet almost all of us had the same worry. We knew we had the skills, but we didn’t know how to get back into a corporate role, or how to show employers that our experience in the air translates to corporate roles.
1A Recruitment brings both sides together. I’ve sat in both seats. Every candidate you meet has been interviewed by someone who has done the job.
– Amy Byrne, the founder
Every candidate is interviewed by someone who has worked as cabin crew, and references are checked. Profiles stay anonymous until you ask for an introduction.
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Available in 1–2 months
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These are illustrative examples, not real candidates. Anonymised profiles of real candidates are shared on request.
A 30-minute call about the role, your team and what great looks like.
A small number of vetted profiles, matched to your brief.
We arrange interviews and handle feedback, offers and notice periods.
Your hire starts, covered by our 90-day replacement guarantee.
You already have the skills. We help you show employers how your time in the air translates to corporate roles, and find a role that fits.
You don’t need to have it all worked out yet. Helping with that is our job.
To join, email us your CV with a few lines about your experience: your years in aviation, what you did before, and what you’d like to do next.
We agree our fee with you for each role before we start, as every brief is different. There are no upfront costs and no retainers.
If your hire leaves within 90 days, we find a replacement at no extra cost.
Every candidate is interviewed by someone who has worked as cabin crew, and references are checked before you see a profile.
Many do. A lot of crew had careers before flying, in fields like law, teaching, sales, tech and more. Each profile shows what someone did before flying as well as during it.
Customer success and account management, executive and personal assistance, VIP and client relations, and remote operations. All of our roles are remote, with companies worldwide.
If you have a client-facing role that isn’t listed, ask us.
Email your CV to hello@1arecruitment.com with a few lines about your experience: your flying, what you did before, and what you’d like to do next. We’ll reply within two working days.
Joining is always free. Your details are never shared with an employer without your permission.
Hiring? Send us a line about the role.
Former crew? Send us your CV and a few lines about your experience.
We reply within two working days.